Client Challenge
Critical process knowledge lived in people’s heads rather than the operating system.
Building SOP Discipline for a Manufacturing Team
Production output varied by shift because work standards and supervisor routines were inconsistent.
10 weeksEngagement Duration
32 operatorsClient Team Size
ManufacturingSector
Our Approach
We observed work, documented priority SOPs, trained supervisors, and introduced shift-level performance reviews.
Solution Implemented
The engagement delivered practical SOPs, visual standards, supervisor checklists, and a weekly improvement cadence.
Impact
Results Achieved
- More consistent shift execution
- Faster onboarding for new operators
- Improved issue escalation
Lessons Learned
Documentation matters most when paired with coaching and performance routines.