Client Challenge
Growth had outpaced informal tracking routines, creating missed handoffs and avoidable customer escalations.
Improving Fulfilment Visibility for a Growing Distribution Business
Limited visibility into order status, delivery delays, and inventory exceptions.
8 weeksEngagement Duration
18 operatorsClient Team Size
Logistics and DistributionSector
Our Approach
Truss Ugavi mapped the fulfilment flow, identified bottlenecks, redesigned daily controls, and introduced a simple performance rhythm.
Solution Implemented
The team implemented status boards, exception reporting, vendor follow-up routines, and clearer role ownership across dispatch and customer updates.
Impact
Results Achieved
- Reduced fulfilment escalations
- Improved daily visibility
- Clearer accountability across dispatch and operations
Lessons Learned
Small operational controls can unlock significant reliability when embedded in daily management routines.